Last updated: November 2026
Urban Farms (“we”, “us”, “our”) respects your privacy. This policy explains what personal information we collect when you visit urbanfarms.com.lb, how we use it, and the choices you have.
Who we are
Urban Farms is a vertical farming company based in Beirut, Lebanon. Our website address is https://urbanfarms.com.lb. You can reach us at [email protected].
Information we collect
- Contact and partnership forms: your name or business name, email address, phone number and the message you send us.
- Newsletter sign-up: your email address.
- Orders and accounts: if you buy from our online shop or create an account, we collect the details needed to process and deliver your order, such as your name, billing and delivery address, phone number, email address and order history.
- Comments: if you comment on a blog post, we collect the name, email address and comment you enter, plus your IP address and browser details to help detect spam.
- Technical data: like most websites, our servers automatically log basic information such as your IP address, browser type and the pages you visit, for security and to keep the site running properly.
How we use your information
- To reply to your enquiries and partnership requests.
- To process, deliver and support your orders.
- To send you our newsletter, if you subscribed. You can unsubscribe at any time.
- To keep our website secure and working well.
- To meet our legal and accounting obligations.
We do not sell your personal information.
Cookies
Our website uses essential cookies so that features like the shopping cart, checkout and your account work. If you leave a comment, you can choose to save your name and email in a cookie so you don’t have to fill them in again. You can block or delete cookies in your browser settings, but some parts of the site may not work without them.
Embedded content and third-party services
Some pages include content from other websites, such as the Google Maps location map on our Contact page. Embedded content behaves as if you had visited the other website, and that provider may collect data about you, use cookies and track your interaction with the content under its own privacy policy.
We also rely on trusted service providers to run the website, including our hosting provider and Cloudflare, which protects and speeds up the site. These providers only process data on our behalf and as needed to provide their services.
Who we share your data with
We only share your information when needed to provide our services: for example, with delivery partners to deliver your order, with payment providers to process payments, and with the service providers mentioned above. We may also disclose information if required by law.
How long we keep your data
We keep your information only as long as needed for the purposes above. Messages from our forms are kept while we handle your enquiry and any follow-up. Order records are kept for as long as required for accounting and legal purposes. Account details are kept until you ask us to delete your account. Newsletter emails are kept until you unsubscribe.
Your rights
You can ask us at any time to see the personal information we hold about you, to correct it, or to delete it, except where we must keep it for legal, accounting or security reasons. To make a request, email us at [email protected].
Security
We take reasonable technical and organisational measures to protect your information. The website uses an encrypted (HTTPS) connection. No method of transmission over the internet is completely secure, but we work to protect your data.
Changes to this policy
We may update this policy from time to time. Any changes will be posted on this page with an updated date.
Contact us
If you have any questions about this policy or how we handle your data, contact us at [email protected].